Welcoming protocol in the maximum restriction of the emergency department of a tertiary hospital in Brazil

Juliane Martin Prestes, Allant Silva Klein, Alexandra Jochims Kruel, Angelise Maria Martins, Carolina Ritter Ribeiro and Fernando Anschau*

When we identify moments of extreme demand for health care in the Emergency Departments (ED), we can reach a level characterized as a maximum restriction, when there is an extreme decrease in the capacity to absorb new demand in the sector (capacity above the maximum number of beds arranged in the ED with hospital capacity preventing internal transfers). At these times, it is important to have alternatives to maintain health care for patients who seek emergency care.

This paper reports the description and validation of a nursing care protocol in an emergency department using a welcoming technique. In this technique, health production and promotion practices imply the responsibility of the health team for the user, from their arrival until the resolution of the illness that took them to the hospital.

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Published on: Oct 3, 2020 Pages: 35-41

Full Text PDF Full Text HTML DOI: 10.17352/2581-4265.000047
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